Our six steps to achieve customer delight:
Send your Audio/Video file:
- Clients submit their audio/video files to us through a secure portal.
File Review and Assignment:
- A project manager reviews the audio files to assess the complexity and turnaround time required.
- The project manager assigns the transcription task to a qualified transcriber based on expertise and availability.
Transcription Process:
- The assigned transcriber listens to the audio file and transcribes the spoken content into text format.
- The transcriber ensures accuracy, proper formatting, and adherence to any specific client requirements.
Editing and Proofreading:
- The transcribed document undergoes editing and proofreading to refine the content, grammar, punctuation, and overall quality.
- Any necessary revisions are made to enhance the readability and accuracy of the transcription.
Final Review and Approval:
- The completed transcription is reviewed by the project manager or quality control team for final approval.
- Once the transcription meets the required standards, it is ready for delivery to the client.
Delivery of Transcribed Documents:
- The finalized transcribed documents are delivered to the client through a secure method, such as file transfer or client portal.
- Clients may receive the transcribed documents in the desired format (e.g., Word document, PDF) within the agreed-upon timeframe.
We streamline our transcription service by following this workflow model to maintain quality standards and ensure efficient delivery of accurate transcripts to our customers.